Claim Assist Portal is an easier way to respond to VA claim requests

Introducing the Claim Assist Assist Portal: a new, easier way to respond to VA claim requests.

The VA is making it easier than ever to keep your claim on track. With the new Claim Assist Portal, you'll have a faster, more convenient way to respond when additional information is needed.

If you’ve filed a benefits claim, you may receive an email with a direct link to the portal, helping you respond quickly and confidently so your claim can keep moving forward. No paperwork, scanning or searching through VA.gov required.

What to expect

• Fast notifications – You’ll get an email and subsequent SMS text if more information is needed.
• Secure access – Log in using:
  • The email that received the message.
  • A temporary password provided in the message.
  • A time-sensitive verification code sent to your email after you log in using the email address and temporary password.
• Simple responses – You may need to check a box, type a short answer to a question or digitally sign a form online.
• Trusted sender – Messages will come from “U.S. Department of Veterans Affairs (do-not-reply@notifications.va.gov),” a known VA Notify email address that should not go to your spam folder.
• Faster processing – Responding through the portal helps move your claim forward faster.

What you need to do

• Watch for a message – If VA needs more info, you’ll get an email and SMS text.
• Open the portal – Click the link and follow the instructions to log in.
• Respond to the request – Follow the steps in the portal to respond.

Helping you stay on track

The Claim Assist Portal makes it easier for you to respond when VA needs more information, so your claim can move forward without delays. It’s fast, secure and built to save you time. This is another step VA is taking to simplify the claims process and better support you every step of the way.

Using the portal is not a requirement. You can continue to use mail as an option, but the Claim Assist Portal offers a faster, more convenient alternative. 

Published on March 4, 2026 at: Introducing the Claim Assist Portal: A new, easier way to respond to VA claim requests - VA News